Shipping policy

Shipping Policy

At AYAYA, we ship internationally to customers around the world. Every order is carefully packed and dispatched from our warehouse. Please review the details below before placing your order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days.

You will receive a shipping confirmation email once your order has been dispatched.

International Shipping & Delivery

We ship to most countries worldwide via trusted international carriers.

Estimated delivery times by region:

  • United States & Canada — 7–12 business days

  • Europe — 8–14 business days

  • Australia & New Zealand — 10–16 business days

  • Asia Pacific — 5–10 business days

  • Rest of World — 10–20 business days

Delivery times are estimates only and may be affected by customs clearance, local carrier delays, weather conditions, or public holidays in the destination country.

Shipping Costs

Shipping fees are calculated at checkout based on your destination and order weight.

We offer Free Standard International Shipping on qualifying orders. The current free shipping threshold will be displayed during checkout.

Customs, Duties & Import Taxes

International shipments may be subject to customs inspection and import duties or taxes imposed by the destination country.

These charges are not included in your order total and are the sole responsibility of the recipient.

Please note:

  • AYAYA has no control over customs processing times or import fees.

  • We are unable to declare packages as gifts or undervalue orders.

  • If your shipment is held by customs, please contact your local customs office directly.

We recommend reviewing your country's import regulations before placing an order.

Order Tracking

Once your order has been shipped, a tracking number will be sent to Yanziorange@gmail.com via your order confirmation email.

You can also track your shipment using the tracking link provided in your shipping confirmation.

Please allow 24–48 hours after dispatch for tracking information to become available.

Undeliverable Packages & Lost Shipments

  • If a package is returned due to an incorrect shipping address or failed delivery attempts, AYAYA will contact you to arrange reshipment. Additional shipping charges may apply.

  • AYAYA is not responsible for delays or lost shipments caused by incorrect shipping information provided during checkout.

  • If your tracking information shows no movement for more than 10 business days, please contact us at Yanziorange@gmail.com, and we will initiate an investigation with the shipping carrier.

Contact Us

If you have any questions regarding shipping or delivery, please feel free to contact us.

Email: Yanziorange@gmail.com

We are always happy to assist you.